I would like to expose one of the worst businesses in the Calgary area with the hope to protect consumers: Country Hills Toyota. I've had so many businesses with this so-called dealership but have been able to avoid them for the past year or so after I experienced lots of poor service, bad customer service, overpriced items, you name it. The thing about this dealership is the location. This is the only Toyota shop that serves northern Calgary and the nearby towns. The service charges are atrocious and the waiting time and appointments are the worst. I must add that the other dealerships are not much better than this but Country Hills Toyota goes for the price. Here are some examples of how I experienced different services of them:
1. I was there for a simple Oil Change once. I used to go there for Oil Change frequently. I don't anymore. The waiting time is incredibly long. Oil Change is the simplest thing that everyone can do: There's a drain on the bottom. Drain the old oil. Contain for later recycling. Put whatever(!) back on, add fresh oil and make sure it is enough. That is all. The entire process takes about 15 minutes or so. The important thing is just to make sure the old and dirty old is completely out. They keep you waiting for sometimes hours to intensify their operation(!) and make it worth the big bucks they charge you. Once I waited there for over three hours. They were so ashamed and embarrassed that they didn't charge me for that!
2. You need to know that many of these businesses are just a source of employment. What I mean is that there're people who don't work the way they shall, due to lack of proper management and the ownership needs to compensate for the losses somehow. I was there one day early around 08:00 to have my oil changed. There were as many as, probably, 20 big lights were on! The amount of money that is saved by turning those lights off in a summer long day, is beyond the understanding of the people who manage the costs in these businesses.
3. I bought a 2025 Toyota ____ in Aug. of last year from a dealership in Calgary. The documents showed the vehicle had been made in July of that year and it was legitimate. I had given deposits to other dealerships in the area, including this place, Country Hills Toyota. I never received any calls or any updates about my order. I eventually got my deposit back. I had one counter with one of the ugly idiots from a village in ___! You'd be shocked to know about it: When I asked about the price of a Crown, he told me it was expensive! The Toyota I bought is a little less expensive than a Crown but I don't believe you should tell a potential customer that a car they're looking at is expensive to imply that they can't afford it unless you're a mindless, stupid, ignorant, dumb rube and that's what most if not all the salespersons in Country Hills Toyota are.
These guys are going to be alright because they cover a vast area in northern Calgary but I'm happy that I was able to cut my ties with them. I will go to other less fraudulent services in the town!
(Photo: Country Hills Toyota showroom ceiling at almost 07:15 on a summer day. Imagine how much waste could be avoided here but the owner doesn't care. He adds all the extra cost to your bill. That's why I'm not paying $150 for a damn oil change service which literally doesn't take more than 20 min. from an unskilled labourer)
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